Refund Policy

1. Eligibility for Refund

We offer a 7-Day Trial / Cooling-Off Window from your official enrollment date or before the commencement of the first live mentor session, whichever occurs earlier:

• Pre-Commencement Cancellation: If a refund request is submitted in writing at least 48 hours prior to the batch start date, 100% of the program fee paid will be refunded (excluding statutory transaction gateway charges and applicable taxes).
• Early Withdrawal Window: If you submit a formal request within 7 calendar days of course start and have attended no more than 2 live lectures without accessing proprietary downloadable materials, a prorated refund may be considered subject to academic review.

2. Non-Refundable Scenarios

Refunds shall strictly NOT be entertained in the following circumstances:

• If the refund request is initiated after 7 calendar days from the cohort start date.
• If the student has accessed more than 25% of the LMS recorded video lessons or attended multiple live sessions.
• If the learner was dismissed or suspended due to academic dishonesty, code plagiarism, or violation of student code of conduct.
• Seat reservation fees, registration registration charges, or external certification exam voucher fees.
• Third-party loan processing charges, financing interest, or NBFC subvention fees paid to loan partners.

3. Failed & Duplicate Transactions

• Duplicate Payments: If your account is accidentally debited more than once for the same course registration, the duplicate transaction amount will be refunded 100% without deductions.
• Failed Gateway Charges: If an amount is deducted from your bank or card but enrollment status fails to generate, the funds will be automatically reversed to your original payment source within 5–7 business days by the payment gateway.

4. Batch Deferral & Pause in Lieu of Refund

If unexpected personal circumstances, work commitments, or medical situations prevent you from completing your active cohort, you may request a Batch Deferral instead of cancellation:

• Learners may pause their learning journey and transfer to an upcoming cohort within 6 months of the original batch start date.
• Deferral requests must be submitted at least 5 business days in advance with supporting documentation.
• One batch deferral is offered complimentary; subsequent deferrals may attract a nominal administrative re-onboarding fee.

5. How to Request a Refund

To initiate a formal refund review, follow these simple steps:

• Send an email from your registered email address to info@fadely.in with the subject line: Refund Request – [Your Enrollment ID].
• Provide your full registered name, mobile number, course name, transaction reference ID, and clear reason for refund.
• Our student operations team will acknowledge your request within 48 business hours and review academic eligibility logs.

6. Refund Processing Timeline

• Once approved by the academic council, refunds are initiated within 7 to 10 working days.
• Refunds are credited back exclusively through the original payment channel (Bank Account, UPI, Credit Card, or Net Banking) used during enrollment.
• Cash payouts or transfers to unverified third-party accounts are strictly prohibited under Indian anti-money laundering regulations.