Frequently Asked Questions

Booking an appointment is simple:

1. Browse barbershops in your area
2. Select your preferred barbershop
3. Choose the service you want
4. Pick a date and time slot
5. Provide your details and confirm booking

You'll receive a confirmation email with all the details.

Yes, you can cancel or reschedule your booking:

• Cancellation: Free cancellation up to 2 hours before appointment time
• Rescheduling: You can change your appointment time up to 2 hours before
• Late cancellations: May incur a fee depending on barbershop policy

Go to "My Bookings" in your account to manage your appointments.

If you're running late:

• Contact the barbershop directly to inform them
• Most barbershops can accommodate 10-15 minute delays
• For delays over 15 minutes, your appointment may need to be rescheduled
• Repeated no-shows may affect future bookings

We recommend arriving 5-10 minutes early for your appointment.

To choose the right barber:

• Read customer reviews and ratings
• View barber profiles and specializations
• Check their portfolio photos (if available)
• Look at their experience and expertise
• Consider the services they offer

You can also book with any available barber and try different ones to find your favorite!

We accept multiple payment methods:

• Credit/Debit Cards: Visa, Mastercard, Rupay
• UPI: All major UPI apps (Google Pay, PhonePe, Paytm)
• Digital Wallets: Paytm Wallet, Amazon Pay, etc.
• Net Banking: All major Indian banks
• Cash: Pay directly at the barbershop (if available)

All online payments are secured with industry-standard encryption.

Yes, your payments are completely secure:

• SSL encryption for all transactions
• PCI DSS compliant payment gateway
• No card details stored on our servers
• Trusted payment partners
• Secure authentication processes

We follow industry best practices to protect your financial information.

Refund policy depends on the situation:

• Cancellation before 2 hours: Full refund
• Cancellation within 2 hours: May deduct cancellation fee
• No-show: No refund (barbershop policy dependent)
• Service issues: Contact support within 24 hours

Refunds are processed within 5-7 business days to your original payment method.

Creating an account is quick and easy:

1. Click "Register" on the top navigation
2. Choose "Customer" or "Barbershop Owner"
3. Fill in your details (name, email, phone)
4. Create a secure password
5. Verify your email address
6. Start booking or managing your barbershop!

Registration takes less than 2 minutes.

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for reset instructions
5. Click the reset link in the email
6. Create a new password

Password reset links expire after 24 hours for security reasons.

Yes, you can update your profile information:

• Log in to your account
• Go to "My Profile" or "Account Settings"
• Edit your name, phone number, and other details
• Click "Save" to update your information

Note: Email address changes require verification for security purposes.

To register your barbershop:

1. Register as a "Barbershop Owner"
2. Fill in your personal details
3. Complete your barbershop profile
4. Add services and pricing
5. Upload photos of your barbershop
6. Set your working hours
7. Submit for approval

Approval typically takes 1-2 business days.

We offer flexible subscription plans:

• Basic Plan: Free - Up to 10 bookings/month
• Professional Plan: ₹299/month - Up to 50 bookings/month
• Business Plan: ₹599/month - Up to 200 bookings/month
• Enterprise Plan: ₹999/month - Unlimited bookings + premium features

All plans include basic features. Higher plans offer more bookings and advanced features.

Managing bookings is easy with our dashboard:

• View all bookings in your dashboard
• Filter by date, status, or customer
• Confirm or reject booking requests
• Manage your calendar and availability
• View customer details and booking history
• Generate reports and analytics

You'll receive email notifications for new bookings.

Fadly is rapidly expanding across India:

• Currently available in major cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata
• Expanding to tier-2 and tier-3 cities
• New cities added monthly

Check our barbershops page to see availability in your area.

Multiple ways to reach our support team:

• Email: info@fadly.in
• Contact Form: Visit our contact page
• Phone: Available during business hours
• Live Chat: Available on website (coming soon)

Response time: Within 24 hours for emails, immediate for urgent issues.

Share your experience to help others:

1. Log in to your account
2. Go to "My Bookings"
3. Find your completed appointment
4. Click "Write Review"
5. Rate your experience (1-5 stars)
6. Write your review comments
7. Submit your review

Reviews help other customers make informed decisions!